1. Definitions

• "Platform" refers to Hotoya.com and its services.
• "User" refers to anyone accessing or using our platform.
• "Booking" means reserving accommodations through our platform.
• "Service Providers" are the hotels and other vendors offering accommodations.

2. Scope of Services

Hotoya.com serves as a platform for users to search, compare, and book hotel accommodations. Actual bookings are facilitated on behalf of the hotels (Service Providers), and we act only as intermediaries.

3. User Responsibilities

• You must provide accurate information (name, contact details, payment info, etc.).
• You must be at least 18 years of age to use the services.
• Ensure that all details of your bookings (dates, hotel policies, etc.) are verified before confirming the reservation.
• You are responsible for following hotel-specific policies (e.g., cancellations, check-in/out timing).

4. Booking, Cancellations, and Refunds

• Bookings are subject to availability and confirmation by the hotel.
• Cancellations and refunds will follow hotel-specific policies, displayed during the booking process.
• Processing of refunds may take 7–14 business days, depending on payment mode.

5. Payments

• Prices listed on Hotoya.com are inclusive of applicable taxes and service charges unless otherwise mentioned.
• Payments can be made via secure payment methods (credit cards, debit cards, UPI, etc.).
• In case of payment failure, contact customer support for resolution.

6. Platform Liability

Hotoya.com is an intermediary and does not own or operate any hotel. We are not responsible for:

• The quality, services, or conditions of the hotels.
• Delays, overbookings, or disruptions beyond our control.
• Any direct or indirect loss incurred due to issues arising from the Service Providers.

7. Intellectual Property

All content on the platform, including text, graphics, and trademarks, is the property of Hotoya.com or its licensors and cannot be used without prior written consent.

8. Privacy Policy

Please refer to our Privacy Policy hotoya.com  to understand how your personal information is collected, stored, and used.

9. Amendments

Hotoya.com reserves the right to modify these Terms & Conditions at any time. Users will be notified of any changes, and continued usage implies acceptance.

10. Governing Law

These Terms shall be governed by the laws of India, and disputes will be subject to the exclusive jurisdiction of courts .

11. Contact Us

If you have any questions or concerns regarding these terms, reach us at:
Anuj Kumar Giri
Email:  Support@hotoya.com
Phone:  +91 8052686001